Broken Phone

[mpage16]

Hi, 

My phone has suddenly broke - battery is terrible, it overheats, won't connect to the internet or allow blue tooth connections. This happened suddenly, my phone was in perfect condition before. I was wondering if there was a way for me to get a new contract or any other means to get a new phone? My contract doesn't end until October of this year, and I would rather not pay the early upgrade fee as I am still paying monthly for a phone that has internal damage that I didn't cause. 

[Katie_B]

Good Morning @mpage16. 

Thanks for coming to the community. 

What phone are you using?

Do you currently have insurance?

When did this occur?

Katie 🙂

[mpage16]

Hi!

It's an Iphone 6S, so I suspect the issues with the device are due to Apple's new IOS update not being accessible on my phone. I no longer have insurance, I'm pretty sure I had it for the first year but it has recently expired. And these issues began around 2-3 weeks ago. 

[Katie_B · Accepted solution]

Thanks for getting back to me @mpage16. 

Apple warranty is only for 12 months. 

I would recommend giving us a call and speaking with our technical care team who can run a full diagnostics for you. 

Katie 🙂