Blocked Phone

[Scantronic]

Good evening all, I have a question on how I go about unblocking an imei number that EE have blocked. My phone is a Samsung A70 and SIM card port 1 has been blocked just EE haven't told me about the block. Sim card port 2 work completely phone but i'm now needing port 1 for a business sim. If anyone can help that would be great! I've let some details below.

I have the details below...

IMEI.info: IMEI: ***********9257
Model Name: GALAXY A70
Model Number: SM-A705FN/DS
Manufacturer: SAMSUNG KOREA
Blacklist Status: BLACKLISTED
Blacklisted By: T-MOBILE (UK) LIMITED
Blacklisted Country: UNITED KINGDOM
Blacklisted On: 2020-07-13 10:48:47

Kind Regards,
Ben

[XRaySpeX]

@Scantronic : If, as I suspect but you haven't divulged, you are not the original purchaser of this device from EE but have bought it 2nd-hand, then you cannot get it un-blacklisted. EE will only discuss that with the original purchaser.

[Scantronic]

Hi there, This is was brand new phone and contract though car phone warehouse. It is was a sealed box that was delivered to the store. It has worked for the first year and a half its just after that date it was blocked that I started having issues but didn't pick up on it straight away as I only used sim 1 for business and because of lockdown I wasn't using it at that time.

[XRaySpeX]

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@Scantronic wrote:

This is was brand new phone and contract though car phone warehouse.

By yourself?