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BT Sport disappeared from my adds-on

Federico10
Visitor

‎26-09-2021 09:14 PM

I have had Bt Sport included in my plan for over 3 years and now all of a sudden I can’t access any match unless I upgrade?

 

I watched a match today at lunch time and now when I log in onto the app I can’t access to any events.

 

I checked my add ons and BT Sport isn’t even there to be purchased. 
Am I getting mad?

 

please advise.

 

cheers

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-09-2021 09:29 PM

@Federico10   I wouldn’t be surprised if it’s now been removed as you are no longer under the original contract term of 24 months and I’m sure the offer for BT sports is for the length of the contract term period. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎27-09-2021 08:20 AM

Hi @Federico10.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team so they can check your account and see what is happening with your BT Sport.

 

Let us know how you get on.

 

Jon

0 Helpful