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Apple Music smart benefit

DaveP1963
Established Contributor
Established Contributor

‎17-11-2021 05:12 PM

Hi.

 

I've just selected the above as a Smart Benefit. I have had a subscription with them before. Still, when I try to activate the benefit they want me to pay for it. I opened the link EE sent me and did as asked. Is there a way round this?

TIA

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎17-11-2021 05:38 PM

Hello @DaveP1963. 

 

Welcome to the EE Community. 

 

Was your previous subscription directly with Apple or through EE?

 

Katie 🙂

0 Helpful
DaveP1963
Established Contributor
Established Contributor
In response to Katie_B

‎17-11-2021 07:20 PM

Hi. Through Apple.

0 Helpful
Christopher_G
EE Community Support Team
In response to DaveP1963

‎18-11-2021 07:14 AM

OK, thanks @DaveP1963

 

I'd recommend speaking to our customer service team. They have access to your account and will be able to look into this for you.

 

Let us know what happens.


Chris

0 Helpful