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Ambiguous recording of add-on

Hurdles
Explorer

‎24-09-2021 11:46 AM

Using the website I just ordered and paid for a 5GB add-on for 1 month at £6.00.  This is confirmed as an active add-on on the 'Your Add-Ons' page.

 

I then received an SMS announcing that I now had an active 750MB add-on.  However, when if I checked 'the Your Allowances' page on the website it shows I have bought 750 MB for £6 at the body of the page although the 'details' section shows 5GB.

 

Have I got 5GB (as advertised) or 750MB (which would be very expensive)?

 

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎24-09-2021 11:51 AM

@Hurdles  You need to call customer services about this as this public forum does have access to your account to see what you purchased. 

0 Helpful
Hurdles
Explorer
In response to Chris_B

‎24-09-2021 12:22 PM

Thanks Chris, but how?  All the provided phone numbers seem to offer key options which do not apply and I can find no way of talking to a human.  I may have to take special trip to an EE shop and bother a poor sales guy who's got better things to do.  If you, or anyone, have a number offering actual help, I'd be most grateful.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Hurdles

‎24-09-2021 01:11 PM

Hi @Hurdles

 

Are you on a pay monthly contract or a pay as you go plan?


Chris

0 Helpful