Ambiguous recording of add-on

[Hurdles]

Using the website I just ordered and paid for a 5GB add-on for 1 month at £6.00.  This is confirmed as an active add-on on the 'Your Add-Ons' page.

I then received an SMS announcing that I now had an active 750MB add-on.  However, when if I checked 'the Your Allowances' page on the website it shows I have bought 750 MB for £6 at the body of the page although the 'details' section shows 5GB.

Have I got 5GB (as advertised) or 750MB (which would be very expensive)?

[Chris_B]

@Hurdles  You need to call customer services about this as this public forum does have access to your account to see what you purchased. 

[Hurdles]

Thanks Chris, but how?  All the provided phone numbers seem to offer key options which do not apply and I can find no way of talking to a human.  I may have to take special trip to an EE shop and bother a poor sales guy who's got better things to do.  If you, or anyone, have a number offering actual help, I'd be most grateful.

[Christopher_G]

Hi @Hurdles

Are you on a pay monthly contract or a pay as you go plan?

Chris