All Free Boosts Claimed

[Dannynufc]

Hi

I've checked my EE app and it says at the top in the FREE BOOSTS section All free boosts now claimed! You've maxed out your free boosts. Why not switch to pay monthly for better value and fantastic extras?

I didn't realise there was a limit on boosts. Is this an error or is there actually a limit? I have 20 boosts by the way.

[James_B]

Hi @hall68,

Are you able to share a screenshot of the message that states you can only get your free boost up to six times?

Thanks

James

[hall68]

I will try. Never done it before. Sorry don't see any way of doing it.

[James_B]

Hi @hall68,

If you tap the camera icon when writing your reply, you should be able to add your screenshot. Alternatively, you could just the copy and paste the text for me.

Thanks

James

[hall68]

Don't see a camera icon. I am only using my smart phone. Unless you mean the camera on my phone.

[James_B]

Hi @hall68,

On mobile, the icon is a rectangle with a mountain silhouette, can you see that?

James

[hall68]

[nickyboy58]

This has happened to me, "All Free Boosts now Claimed!" I have been with EE long enough to have 28 Free Boosts, I seem to remember the scheme was advertised as the longer you're with us the more boosts you get, no mention of a cap.  It also appears to be an arbitrary cap where you are around this time from other posts.

Is this an error or is it EE trying to get rid of low value customers?

[hall68]

This is my screen shot

[James_B]

Thanks @hall68 and @nickyboy58

I'm going to check in with our pay as you go team to get some further information.

I'll get back to you soon. 🙂

James

[XRaySpeX]

@hall68 : It's saying "Each time you buy 2 packs ...". Normally you would only buy 1 pack at time. But if you were to buy 2 at once, you'd get the extra 500 MB data boost, but you can only do that a max of 6 times. That's on top of of your normal boosts every 3 months, which you could do ad nauseum.