cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

phone turned off wont turn back on

scuba1789
Visitor

my phone suddenly turned off and now it wont turn back on, it had plenty of charge but i have put it on charge for 10 mins just to check it hadn't suddenly lost all battery and it still wont turn on again, it wasn't dropped etc so i cant see a reason for it to do this. will it be covered under warranty? an im i still under warranty my plan started in 27 jan 2022?

1 REPLY 1
Alex_M
Star Contributor
Star Contributor

Hi @scuba1789,

I noticed that you posted this under 'Apple Devices'. Normally, you can force a reboot by doing the following in quick succession:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button

Alex_M_0-1687858841465.png

If this does not work, then  you will need to get in touch with customer service who will be able to advise further.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM