EE flex pay

[Amymoom1n]

I have been with you for over 20 years. I have 6 phones on contract. I have always paid my bill on and around the 10th of the month and never have any problems. I renewed a contract or two last year and everytime I go to pay my bill it's been put into collections all of a sudden and I get messages before hand saying your going to stop my usage.. what has changed?? I'm angry with it. Check my behaviour over the years. Once I've been late and I phone to say. I was a valued customer last year and now.... and as for flex pay talk about confusing..Its part of my bill that I have forgotten about in the past few month since first having it in august and you also seem to want me to pay a month in advance all the time. Showing as due 2nd of Feb but overdue?? Once all my contracts are up I'm leaving. I think 2 bills is stupid.  More work and money costs for the customer when it should be you splitting the total on your end upon recieving it. For my bill to go into collections when I've always paid on the 10th no matter whatand due on the 2nd and you guys knowing this is appalling and then charging me for late payment too. I organised this arrangement upon opening the contracts all them years ago. And you got my order wrong.thats never happened before. .also you couldnt seem to put right. They talk the talk on the other end of that phone but can't walk it. And one guy wow.. talk about pushy on the broadband front. Which I would have considered had he not been  so pushy.. I'm utterly disappointed as of late. I spend nearly 150.00 every month. Loyal customer you called me even said great at paying they said over the phone and then immediately you start with all of this. Uve made me feel unwelcome and unwanted.

[Amymoom1n]

Been trying to order an apple device for months now on an upgrade for my son despite issues I have with you in other areas.. which I'm not happy about after 20years of a good relationship. Just lately I'm quite disappointed. The link for the upgrade is broken on the last page for upgrade. Arghh. Spent 40odd minutes on hold to do it over the phone which I don't have much confidence in coz they got it very wrong last time. And the phone went dead. 

[bristolian]

There seems to be some misunderstanding regarding FlexPay especially, it does absolutely not mean receiving two bills.

EE's traditional contracts bundle your airtime usage & phone/device loan into one single monthly payment which is agreed on a rolling basis with a minimum-term contract. At the end of that minimum-term, nothing changes and the contract rolls on until you explicitly make a change.

FlexPay was introduced in response to consumer demand, to have two monthly contracts. One fixed-term finance loan for your device/phone, which naturally ends once repaid, and a second rolling plan for your airtime which continues until you explicitly request cancellation or a change.