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iPhone needs to cool down before you can use it

Dirk0408
Visitor

‎25-10-2020 12:23 AM

Have a plan incl an iPhone 6s, since 1,5 years.

This message appears: 

"iPhone needs to cool down before you can use it"tried troubleshooting as on Apple's advice page etc. The thing is not working anymore. 

 

Who's in charge of repairing/replacing this?

EE or Apple?

Thanks,

Dirk

 

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1 REPLY 1
Christopher_G
EE Community Support Team

‎25-10-2020 10:27 AM - edited ‎25-10-2020 10:27 AM

Hi @Dirk0408


Welcome to the community.

 

Do you mean you've had the phone for one year and six months?

 

If so, you'll still have a warranty with Apple.

 

It may be worth backing up and restoring your phone to factory settings though, as they'll likely ask you to try this as part of troubleshooting. Plus, it'll make sure you've got a recent back up.

 

Back up your iPhone >

Restore your iPhone to factory settings >
Chris

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