iPhone SE

[Jebarker]

My phone is completely unresponsive. It is charged up. ?

[Katie_B]

Hi @Jebarker. 

Have you recently dropped your phone?

If someone calls you does it still ring just with a blank screen?

Have you tried a soft reset?

Speak soon,

Katie

[Jebarker]

Hi. It’s completely dead. I put it in charge and came back to it in a
couple of hours and found it like that. I am not sure how to do a soft
reset

[Katie_B]

Thanks for getting back to me @Jebarker. 

To soft reset please follow these steps: 

Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo. 

Katie

[Jebarker]

Hi

Still nothing 😔

[Christopher_G]

Thanks for trying, @Jebarker 

I recommend speaking to our technical support team so they can look into this a bit further for you.

Chris

[Jebarker]

Hi.  Unfortunately I am out of the country without any means of calling 😞

[Christopher_G]

Could you try calling from another phone or through a VoIP service, such as Skype, @Jebarker?

Chris

[Jebarker]

I have tried using my husband’s phone but can’t get to actually speak to anyone to explain. It’s very frustrating 

[Christopher_G]

If you follow the options for technical support, they'll be able to help you, @Jebarker 

If you're on a pay monthly contract, you could try the live chat service on our contact us page.

Chris