iPhone Duo - Upgrade Anytime

[CallyH]

Hi,

Has anyone had any issues with upgrading this year? I have a 24 month contract for my iPhone 17 Pro Max, I upgraded today to the iPhone Duo, followed the steps to place the order, trade in and upgrade,  and got the confirmation email. However, because I have to hand my phone back, due to upgrading early, the trade in option is blank on my order and despite getting an XKO order number, the EE guide states there’s an error with my order. 

My email came in at 13:03, I ordered early so I don’t have delays and my email states I’ll get this on launch day. My concern is, EE guides are stating I should cancel and re-order, but this will now be a date as early as next month or NEXT YEAR?!?

Has anyone else ever had the 

We need to confirm some details.

We'll call you within the next 48 hours to discuss your order.

and have you still received your orders without cancelling?

[Viopon]

Hi, days after successfully ordering the Duo it’s pretty bad EE don’t let you see this in your account. Checking the order number nothing comes up yet, which I think is pretty bad especially EE can see this info. Phoning in to get updates is pretty poor control over your account. 

[garybs29]

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@Viopon wrote:

Hi, days after successfully ordering the Duo it’s pretty bad EE don’t let you see this in your account. Checking the order number nothing comes up yet, which I think is pretty bad especially EE can see this info. Phoning in to get updates is pretty poor control over your account. 

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It's a PRE, yes pre-order. IE they're waiting on stock. Every order gets an estimated delivery date & when stock is allocated everything will update & be sent.

Why people need to refresh & check tracking every 5 minutes I do not know

[nizzy_dy1]

It's cool, you'll know in 24/25 hours time - enjoy the last few moments with your previous device 😝

[Gaz-1]

Anyone reconsidering their decision on ordering a Duo after Mrwhosetheboss YouTube review ? 

He absolutely slaughters it. 🫤

[adamtj21]

DPD notification received , home delivery - 512 Duo white 

[Sastran0]

So no update as of yet for me today. Placed original XK0 order on Friday at 13:09 and received email confirmation including contract information. Checked the app later that day to see my order and I couldn't get any information so I called them (around 8pm) and they told me they had issues on the back-end but they would sort it, he spoke to his manager and told me it would keep the original order time position).
I checked the order in app again on Sunday to see if anything had changed and the order number still did not work, went through to their live chat and explained the situation, they told me that it's 28 days+ on stock, that was insane to me for the time I ordered the phone so I asked them to open an executive complaint which they did not do until the fifth time I asked and even then they did not confirm they did open one, I only found out when I called through and got another advisor to sort it for me and confirm. Four days later and I haven't heard anything back, spoke to an advisor just not who said they cannot help me, they cannot confirm where my order fell in terms of timing/position or any delivery estimate other than 28+ days.
She told me the 72 hour time frame for a callback from the complaints department had passed and that she will chase it up.

What a **bleep** show.

[Viopon]

Previous update on order for [Apple iPhone Duo, Star White, 512GB] - via EE:

22/10/2026:  As of today, shows as order picked and will get a text message from DPD with the time-slot for the delivery. 

Lead Customer Care Advisor, EE Mobile Care, Tyneside

 New Update: 

22/10/2026:  **Despatched / To be delivery by DPD: 23/10/2026  Tracking in DPD app 'confirmed'