iPhone 17

[Joseph621]

Hi new iPhone 17 not allowing out going calls ? Help !!!!

[Chris_B]

@Joseph621  Are you using a sim or eSIM ?  Is this an upgrade?   Have you tried just restarting the device?  If it’s an upgrade and you are you using a new sim or have you put your old sim in the device ?   Does the device show that it’s connected to EE ? 

[Joseph621]

Hi yeah upgrade tried turning off and back on its my old sim that im using everyting else works ok 

[Matt_124]

Is your SIM showing a connection when Wi-Fi is disabled?

When setting it up, did you choose the option to transfer your number from the old phone, or to set up later?

If you selected to transfer, this would have triggered an eSIM conversion and transfer to the new device. These can sometimes go awry and lead to the physical SIM being deactivated and the eSIM not activating correctly.

[Michael_D]

Hi @Joseph621 

Further to the advice from @Chris_B and @Matt_124, are you able to receive calls and texts, and send text messages?

What happens when you try to call?

Michael

[Joseph621]

Hi michael cant make calls. Phone doesnt show “EE wifi calls” can receive calls and txts  

[Michael_D]

Do you have WiFi Calling switched on when you look in Settings > Mobile Service > WiFi Calling @Joseph621?

When you try to make a call what happens? Is there an error heard or seen?

What about sending texts? Is that working?

Michael

[Joseph621]

Yeah WiFi calling on I’ve tried resetting. It just sits on the number but doesn’t ring. Doesn’t deliver txts 

[Joseph621 · Accepted solution]

All sorted guys thanks for the help managed to get thru to EE from another phone and tech sorted it thanks again 

[Michael_D]

Brilliant news @Joseph621, I'm glad to hear it.

Did the tech guides say what it was, or how they fixed it? It may help someone else if they have the same thing happen and find this thread.

Michael