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iPhone 17, 17 Pro & Air - Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

iPhone 17 Tracking Thread Hero.jpg

Hello again, everyone! 

It's Techtember, and we all know that means new iPhones!
We have an exciting lineup this year! Newly redesigned Pro Models and the all-new iPhone Air!

Just like last year, let's use this thread purely for Tracking Preorders and any relevant discussion around them.

Applicable Devices:

  • iPhone 17
  • iPhone 17 Pro/Pro Max
  • iPhone Air

You can find @King-Boss's general discussion thread here: https://community.ee.co.uk/t5/Apple-Devices/iPhone-17-Pro-and-Pro-max-Pre-order-Thread-that-time-of-...

Hopefully, @Schoeyy can provide us with a tracking sheet once again this year! Once/if he does, I'll be sure to pin it! 

286 REPLIES 286
Rubilly
Valued Contributor
Valued Contributor

Yay!! My guess from experience that it’s coming today was accurate enough 🥲! 
Ahh definitely not envious of you, enjoy the new phone! 

paulrowland
Contributor
Contributor

Ordered on 12th and today still showing awaiting confirmation of a delivery date for both my iPhone 17 Pro Max and Apple Watch. No tracking information as of yet. 
I thought the whole point of pre-ordering meant you receive the device on the release date - and EE had the nerve to charge £6.98 for delivery of the phone. 

I did on the form

DanGreatrex03
Contributor
Contributor

Oh it goes right to the bottom!

garetc
Scholarly Contributor
Scholarly Contributor

Success!

iPhone 17 Pro Max 512 Silver delivered a minute ago, Ordered 13:54.

Now just my O2 order to go and I'm set for the year- thanks to @Equil for the sheet.

I'm in London until Monday so won't get to have a play until I get home.

Good luck all and see you next year.

Marcusp1974
Investigator
Investigator

Decided to do my order online normally do it in the phone, order completed by 1312 12.09.2025 message saying preorder online available on launch day fantastic buzzing conformation email received 1312. 
All week EE advertising order online available on launch day. Speak to somebody half hour ago saying my order wasn’t received until the 13th so phone won’t be available for at least 2 weeks FUMINGGGGGGGGGG

Hi,

I have got the exact same issue, i ordered the Phone on 16th september, i got the email with my order number but says i should recieve a message/email when going to be deliveried. i have no got any of it even thou i have paided in deposit. 

i ordered this on the 16th september, had no other emails or anything Screenshot 2025-09-19 105650.png

paulrowland
Contributor
Contributor

Ordered on 12th and today still showing awaiting confirmation of a delivery date for both my iPhone 17 Pro Max and Apple Watch. No tracking information as of yet. 
I thought the whole point of pre-ordering meant you receive the device on the release date - and EE had the nerve to charge £6.98 for delivery of the phone. 

Northerner
EE Community Star
EE Community Star

Hi @DJBEN1 

Have you downloaded the DPD app.

If nothing is showing then you'll need to speak to EE CS on 150.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.