iPhone 14 not working
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05-04-2023 07:50 PM
Just got a new phone and I can’t use that or my previous phone due to the eSIM. Looks like a few people have had the same issues. Can anyone help?
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06-04-2023 10:33 AM
The plan will go back to the old one once the device is back with us @Lyndsay8
Please call us and the team will see what they can do to help 🙂
Leanne.
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06-04-2023 10:35 AM
Can you confirm if the payment will come out this month if I only took out the contract on Tuesday? I had to pay an upfront cost of £30. If the payment does come out, will I receive a refund?
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06-04-2023 10:39 AM - edited 06-04-2023 10:40 AM
Hi @Lyndsay8
The payment date won't change, any money owed back to you for the upfront payment will be refunded. If you would like to this looked into further please call us and the team can check the account and let you know if the new plan charge would be refunded if you return the phone. They will be happy to help 🙂
Leanne.

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