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iPhone 14 not working

Lyndsay8
Investigator
Investigator

‎05-04-2023 07:50 PM

Just got a new phone and I can’t use that or my previous phone due to the eSIM. Looks like a few people have had the same issues. Can anyone help?

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to Lyndsay8

‎06-04-2023 10:33 AM

The plan will go back to the old one once the device is back with us @Lyndsay8 

Please call us and the team will see what they can do to help 🙂

Leanne.

0 Helpful
Lyndsay8
Investigator
Investigator
In response to Leanne_T

‎06-04-2023 10:35 AM

Can you confirm if the payment will come out this month if I only took out the contract on Tuesday? I had to pay an upfront cost of £30. If the payment does come out, will I receive a refund?

0 Helpful
Leanne_T
EE Community Support Team
In response to Lyndsay8

‎06-04-2023 10:39 AM - edited ‎06-04-2023 10:40 AM

Hi @Lyndsay8 

The payment date won't change, any money owed back to you for the upfront payment will be refunded. If you would like to this looked into further please call us and the team can check the account and let you know if the new plan charge would be refunded if you return the phone. They will be happy to help 🙂

Leanne.