iPhone 11 4g not working

Cheryl22 · ‎18-10-2022

Hi,

iPhone 11 won’t work on 4g. Snapchat, whatsapp etc not loading at all.

Have tried all the trouble shooting tips: restart, sim in and out, deleted and reinstalled apps etc.

anyone any ideas?

Chris_B · ‎18-10-2022

@Cheryl22 Have you removed content lock on your account? It needs to be switched off.

you’ll need to call customer service and pay a refundable token with a credit card, or you can go to an EE store with photo ID to make this request.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Chris_B · ‎18-10-2022

@Cheryl22 Have you removed content lock on your account? It needs to be switched off.

you’ll need to call customer service and pay a refundable token with a credit card, or you can go to an EE store with photo ID to make this request.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎18-10-2022

Are you able to make voice calls OK?

Are you able to load the bbc.co.uk homepage over mobile data?

Cheryl22 · ‎20-10-2022

Thanks so much. This solved the problem.

I was able to update my content lock via the app, restarted my phone and everything worked perfectly.

Thanks again 😊

Dawnhamilton · ‎25-11-2022

Hi Cheryl my phone won’t call out or receive calks

Leanne_T · ‎26-11-2022

Can you send and receive texts?

Have you tried restarting your phone?

Leanne.