iPhone 11 4g not working

[Cheryl22]

Hi,

iPhone 11 won’t work on 4g. Snapchat, whatsapp etc not loading at all. 

Have tried all the trouble shooting tips: restart, sim in and out, deleted and reinstalled apps etc.

anyone any ideas? 

[Chris_B · Accepted solution]

@Cheryl22  Have you removed content lock on your account?  It needs to be switched off.    

you’ll need to call customer service and pay a refundable token with a credit card, or you can go to an EE store with photo ID to make this request.  

[bristolian]

Are you able to make voice calls OK?

Are you able to load the bbc.co.uk homepage over mobile data?

[Cheryl22]

Thanks so much. This solved the problem. 

I was able to update my content lock via the app, restarted my phone and everything worked perfectly. 

Thanks again 😊

[Dawnhamilton]

Hi Cheryl my phone won’t call out or receive calks

[Leanne_T]

Hi @Dawnhamilton

Can you send and receive texts? 

Have you tried restarting your phone? 

Leanne.