Upgrade options

[Philblueboy]

My contract is due to run out in under 3 weeks. I got a link to upgrade but all I get when I try to upgrade is telling me that Iam not upgrade eligible but that I can add another line. And never get a proper response off the AI assistant what are my options?

[Michael_D · Accepted solution]

Hi @Philblueboy 

Thanks for coming to the community.

If it is not giving you the option to upgrade online, I'd recommend giving our upgrade guides a call for help.

They'll be able to check your account and look at the available options for you.

Alternatively, you can visit an EE store, and they can upgrade you in store.

Michael