Hi I have called the centre 3 time and visited the EE store 2 time and you are unable to unlock my deceased brothers phone. I called today and was advised I can’t raise a complaint as I’m not a account holder with you and because I can’t pass DPA on my deceased brother account they will not raise a complaint there either! Surprised to be even asked DPA on a deceased account to start with! Then was informed by a manger that EE can legally continue to keep the phone lock until Dec 2021 because that’s when the law changed and they then have to do it! Am appalled that such a company like EE would do this!!
Leanne_T in apple - All 5 times I’ve asked they say 10 working days and you will receive an email to unlock which has never happened! It’s an iPhone 7 Plus and is older than 3 year as that’s how long it been since he passed away. Due to him passing his account is closed. Would really appreciate any help since I’ve got no where so far
Leanne_T in apple - All 5 times I’ve asked they say 10 working days and you will receive an email to unlock which has never happened! It’s an iPhone 7 Plus and is older than 3 year as that’s how long it been since he passed away. Due to him passing his account is closed. Would really appreciate any help since I’ve got no where so far
@BrightonPierre A phone being network locked doesn’t mean it’ll not work abroad unless you are using a different network SIM card. If your using the EE sim and you are a contract customer you need roaming enabled on your EE account in order to connect to a local network.
