Stolen phone in France

[chloeshao21704]

My IPhone got stolen in Paris and I am currently stuck as everything was linked to that number and I can’t access my accounts - how can I fix this issue? Is the quickest way to go to an EE store when I arrive in London or to order a new SIM to my address?

I called yesterday and they said the card was suspended - is that enough?

[Katie_B · Accepted solution]

Hi @chloeshao21704. 

Thanks for coming here. 

I'm sorry to hear your phone was stolen. 

SIM delivery to your home address can take 3-5 days, if you visit an EE Store with photo ID you will be able to get a replacement SIM over the counter. 

Please also ask the team to ensure the suspension is lifted from your account once you have a replacement. 

Katie