Sim not working - iphone upgrade

JulianJ · ‎08-05-2023

Hi, I upgraded from iPhone XS to 14 pro, staying with EE but my SIM card now does not work. I may have accidentally transferred virtually (ie without sim inserted) as part of the swap over but then deleted the virtual account (I also have my work number as an e-sim) and tried to insert the actual card, but has not worked at all. Any ideas please?

Northerner · ‎08-05-2023

Hi @JulianJ

It sounds like you need a new SIM. You can get one free from any EE store or order one here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎08-05-2023

Hi @JulianJ

It sounds like you need a new SIM. You can get one free from any EE store or order one here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JulianJ · ‎08-05-2023

Thank you for this, will contact EE for a new sim