SMS messages not sending

[Samreed23]

For a very long time now I have been unable to send SMS messages - I have checked all settings, can send iMessages, etc and do everything else. I have tried checking my message centre number but cannot find it, and when typing in the # number found on website searches it just says error… 

i really need this fixed for work so any help appreciated 

[James_B]

Hi @Samreed23,

Welcome to the EE Community. 🙂

Are you able to make calls and use mobile data?

Are you using a pay as you go or pay monthly plan?

James

[Samreed23]

Hi

Everything else works fine, I can call, use data etc. I’m on pay monthly 

thank you 

[James_B]

Hi @Samreed23,

Please get in touch with Customer Care so a member of the team can make sure everything is setup correctly on your account.

They'll be happy to help. 🙂

James

[RobertM75]

And you can't do it here, write settings with numbers, etc. Only suggest contacting support where you have to wait a long time?

[hisamuran]

Hi @RobertM75 , might be related if you are using an eSIM, see my post with my recent experience: https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM-frustration-went-back-to-physical-SIM-after-1-d... 

Hope it helps