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SMS messages failing to send

suzanne52
Explorer

Hi - I've just got a new business iphone and all contacts have been loaded from my old phone. I am repeatedly getting a 'message failed to send'  warning when I was able to message these contacts before. I do not understand why and as these are business messages it is hampering my work efficiency. Any ideas why i suddenly can not message people? I still can from my old phone (iphone X) but i can't from my new phone (iphone 12). It's really frustrating me.  It's not every contact - just some. 

3 REPLIES 3
suzanne52
Explorer

Hi - I've just got a new business iphone and all contacts have been loaded from my old phone. I am repeatedly getting a 'message failed to send'  warning when I was able to message these contacts before. I do not understand why and as these are business messages it is hampering my work efficiency. Any ideas why i suddenly can not message people? I still can from my old phone (iphone X) but i can't from my new phone (iphone 12). It's really frustrating me.  It's not every contact - just some. 

bristolian
EE Community Star
EE Community Star

Do you have iMessages enabled?

 

There's a possibility your phone is set to use Apple's proprietry iMessage rather than standard SMS, and the contacts failing to send are those not using iOS.

Jon_K
Former EE Employee

Hi @suzanne52.

 

Are you able to make calls on the new phone?

 

Can you receive messages?

 

Jon