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Pre order status

afzaalhussain56
Investigator
Investigator

‎21-09-2022 09:26 PM

I placed my pre order of iphone 14 pro max deep purple on 14th september, and after that i haven't received any text or email yet. Why it is taking so long to deliver?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-09-2022 10:25 PM

@afzaalhussain56  It’s taking long because of high demand and EE have never been given enough devices for launch day.   Apple can not produce/provide enough devices for everyone who pre-ordered.  It’s a case of waiting until a device can be allocated to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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afzaalhussain56
Investigator
Investigator
In response to Chris_B

‎21-09-2022 10:28 PM

Thanks for your reply

Do you have any idea which date pre orders are delivering these days?

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Leanne_T
EE Community Support Team
In response to afzaalhussain56

‎22-09-2022 08:20 AM

Hi @afzaalhussain56

Welcome to the EE Community.

Pre-orders are being dispatched on a first come, first serve basis as stock arrives from our supplier.

You'll receive a text with tracking details before 8pm on the day before your delivery.

Leanne. 

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