Hi. I bought a pack and ported my number. Customer services acknowledged the pack is showing the right number but I am unable to get the phone to work. It won't let me save the new number on the iphone 7. I have:
- turned imessages and facetime off, turned phone off for ten minutes and turned back on
- new number is there but keeps buffering
- if I join wifi the old settings reappear
- I have also reset network setting but need to join wifi to do anything as it just buffers
- I have topped up £5 via the website to see if that helps but despite the website saying I have £5 credit when I text BALANCE it says zero
- customer services says I have the right number connected to the package
- BUT when I ring from another number it rings for the SIM number (hence the one linked to the iphone) but the new number 'calls to this number are not being connected. If you've dialled correctly it means this number is not available from this network. This person's phone is currently unavailable'
I'm at a loss! Please help!
