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New phone, new sim but old number

EmPatts88
Visitor

‎25-08-2022 07:53 AM

Hi, 

I have just upgraded my phone to iphone 11. I wanted to keep same number but they sent me a new sim with my old number on. 

 

I have deleted all my details from old phone, also signed out of Apple ID. 

 

My new phone is working with regards to wifi, my apps and what’s app etc…. However i can not make any calls out or receive any calls. 

 

I have turned my phone off and on again. 

 

My sim is clearly working as i am able to get on internet and my apps!! 

 

Help! 

0 Helpful
2 REPLIES 2
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎25-08-2022 08:09 AM

Turn off wifi - there is no way that Data can work, but not calls and texts - also IF the old SIM card is a nano sim, use that one instead of the new one

James_B
EE Community Support Team

‎25-08-2022 10:23 AM

Hi @EmPatts88,

Welcome to the EE Community. 🙂

That's great advice from @Kirigaya_Kazuto. If your old SIM fits your new phone, you can continue to use it. If it doesn't please activate the new SIM at myaccount.ee.co.uk/activate-sim.

James