18-05-2024 09:30 AM
18-05-2024 09:44 AM
WiFi is just a connection to some router which is no concern of EE's unless the router is theirs too,
18-05-2024 10:09 AM
Morning @kevdunk
Thanks for coming here 🙂
Have you tried restarting the router and iPhone?
Do you have any other devices connected to the router?
Thanks.
Leanne.
18-05-2024 10:41 AM
18-05-2024 10:58 AM
18-05-2024 11:23 AM
Hi @kevdunk
Turn off wifi calling if you have the service activated. If your signal is strong then the iphone will drop off wifi.
Thanks
18-05-2024 12:11 PM
18-05-2024 12:34 PM
Hi @kevdunk
Can you try resetting the network settings on your iPhone, to do this go into Settings > General > Reset > Reset Network Settings. This will remove all saved WiFi passwords.
Can you try and connect again, does this work for you?
Leanne.
18-05-2024 01:29 PM
18-05-2024 01:33 PM