Hi I lost my iPhone 15 pro max on 24th March at Around 9:45 pm and submitted a claim on the next day, they keep saying I will be contacted via the insurance team but there’s no response, I paid £204 last month actually they took it via direct debit without consent they have given that money after a week + £135 at the time of purchase and Also as you all know paying £15 for insurance, but they stated on their policies that 24 Hours replacement would be processed, but no response, I have a flight to catch in next 2 days how can I resolve my issue, why I have paid money? And in future why I need to pay?, and that lady kept saying that they don't have any timeline is it the service from the UK’s no 1 service provider?
