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Email confirmation

laylav
Investigator
Investigator

‎29-12-2023 06:31 PM

I just placed an order today for the Iphone 15 pro max. i have been charged for this however i haven’t received any sort of email confirming this. HELP

0 Helpful
5 REPLIES 5
Northerner
Grand Master
Grand Master

‎29-12-2023 06:42 PM - edited ‎29-12-2023 06:43 PM

Hi @laylav 

Your order may not be processed yet. Check your junk/spam folders. 

DPD will contact you when your delivery is due, but this maybe next week (subject to stock and bank holidays)

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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laylav
Investigator
Investigator
In response to Northerner

‎29-12-2023 06:46 PM

Hello,

Thank you for your email.

There is nothing in my spam emails, is this normal to not have received an
email confirming yet? I payed for this around 3/4pm, and money has been
taken out of my account.

Sorry if i seem paranoid! I’ve never ordered off EE before so was just
concerned.

Thank you
0 Helpful
Leanne_T
EE Community Support Team
In response to laylav

‎30-12-2023 08:07 AM

Hi @laylav 

Thanks for coming here. 

Have you received the email since you posted on the community? 

Leanne 🙂

0 Helpful
laylav
Investigator
Investigator
In response to Leanne_T

‎30-12-2023 08:21 AM

Hello @Leanne_T

I have still not had any emails come through, i’m getting quite anxious now. 

0 Helpful
Leanne_T
EE Community Support Team
In response to laylav

‎30-12-2023 08:24 AM

Hi @laylav 

If you call our sales team on 0800 956 6000 they can will check the order for you to make sure this has been processed 🙂

Leanne. 

0 Helpful