17-09-2023 11:58 AM
I have had to spend hours (And I DO MEAN HOURS) on-line on chats or phone calls recently with EE.
It all started when a customer retentions agent made some adjustments to my plans.
The first guy didn't do it right. I called back then next day.. that agent also made changes.
I thought everything was fine until I tired to call from my cellular Apple Watch a few weeks later (I rarely do this, because I Have my phone with me normally). Then I realise they had broken the cellular service on both mine, and my wife's watch. We'd been paying for a sim that clearly wasn't now connected to our watches... and this was to save a couple of quid. I have spent at least 4 hours trying to get people to solve this through EE.
What a bunch of Charlies!
17-09-2023 02:34 PM
Hi @test123456456,
Welcome to the EE Community. 🙂
Can you see your data plan in the Apple Watch app?
James
17-09-2023 05:51 PM
18-09-2023 08:32 AM
Thanks for the update @test123456456
Let us know how you get on once the watch plans have been removed and you try and set up again.
Thanks.
Leanne.
24-09-2023 10:36 AM
They have NOT been removed. I was told to wait 72 hours. So I have waited a week. The plans are still there!!
Does anyone at EE have a freaking clue as to what they are doing?
24-09-2023 12:40 PM
I'm sorry to hear that, @test123456456
I suggest speaking to our Mobile Care team again so they can check what's happening with this.
Chris
24-09-2023 09:14 PM
I have finally gotten someone to remove 2 e sim plans that were not connected to our Apple Watches
Even though I was already told that this was done, and to wait 72 hours. That was total nonsense.
I was charged for these (2 esims) by the way (cheek of it!), and I have been told that they cannot reimburse me for 2 e-sims that were NOT doing anything, and I was wandering around assuming they were connected to our watches.. I only found out when I tried to use my watch as a phone (having left my real phone at home). I have managed to add one NEW esim to my watch. But my wife's Apple Watch will not download a new esim.
What a right royal debacle... To say its been a fiasco from beginning to end is an understatement.
Its still not right... I have to phone someone at EE again probably tomorrow.
What I can tell people is this.. if you get called by retentions and they suggest saving money on your sims for your watches for heavens sake DO NOT take them up on it.. you will spend HOURS trying to correct it.