Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Are Apple Watch calls to an iPhone on the same account included in plan?

Orcim
Investigator
Investigator

‎26-09-2023 11:37 AM

Hi

My daughter has a Cellular Apple Watch and iPhone included with our family plan (that includes my wife and I’s iPhones and Cellular Apple Watches) that I administer.

Can she make calls solely using her Apple Watch to my wife, for example, when she forgets her phone, and will those minutes be included in plan?

Thanks in advance. 

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team
In response to Orcim

‎27-09-2023 09:17 AM

OK, thanks @Orcim 

I'm not aware of that plan. I recommend speaking to our Mobile Care team again so that they can look into this in some more detail.

Chris

0 Helpful
Orcim
Investigator
Investigator
In response to Christopher_G

‎27-09-2023 09:40 AM

Over the last 3 or 4 months I must have averaged 5 hours a month trying to resolve the issue.  They don’t know so just make up an answer to try to get rid of me.  I’m not that easily misled, so in each case to date I have received a refund, but damn it’s been hard work with the muppets employed on the chat. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Orcim

‎27-09-2023 09:43 AM

Have you tried calling to speak to someone on 150, @Orcim?

Chris

0 Helpful
Orcim
Investigator
Investigator
In response to Christopher_G

‎27-09-2023 10:42 AM

I have, but I don’t have the time to spend over 30 minutes on hold.  With chat, despite it also being a long process, I get a written answer I can copy / screenshot for future reference. 

0 Helpful