Apple watch data just says No Connection

piupiutoo · ‎09-10-2022

I've been paying for an EE apple watch data subscription for 13 months now but have never been able to get it to work when I don't have the phone with me.

The watch and phone are paired but when I dont have the phone with me the watch won't let me make or accept calls and has no data.

The watch says it has the EE mobile data plan but under status says 'No Connection'.

How do I get the data to work on the watch?

Schockwave · ‎09-10-2022

Hello @piupiutoo ,

Welcome to the community,

Have you made sure that your phone is switched on? If phone is switched off, then the watch will not have a connection, so phone must always be switched on for the watch to work, even when the phone is not with you.

If that is not the case, have you tried unpairing it and then pairing again? You will have to add your data again, of course.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎10-10-2022

@piupiutoo Is cellular data enabled on the watch ? Open the control centre and make sure it’s on.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

piupiutoo · ‎29-10-2022

Cellular data is enabled on the watch and under Settings > Mobile Data it says Mobile Data ON, Plan EE, Status No Connection or Loading.

I spent TWO HOURS on the phone to EE support the other day who removed the data plan and then re-added it. They told me it would take up to 4 hours to connect. That was 48 hours ago!!!!

Beyond frustrating. Meanwhile I have been paying for a data plan I can't use for MONTHS!

EE - surely there is someone in your support that knows what they are doing?

Christopher_G · ‎30-10-2022

Hi @piupiutoo.

The Technical Support team have diagnostic tools and tests to go through in these circumstances. Hopefully the latest attempt fixes it within the timescale quoted.

If not, I would recommend getting in touch with them so that they can carry on investigating.

Chris

DjDangles · ‎07-11-2022

I have exactly the same problem! Is there a fix for this?

Jon_K · ‎08-11-2022

Hi @DjDangles.

If you've tried some of the suggestions above and you're still having trouble, I'd recommend contacting our Technical Team so they can help you further.

Jon

tbb1 · ‎19-12-2022

Hi

I have the exactly same problem,

i keep getting the watch saying no Sim and no connection.

both mine and my sons, which is annoying as i'm paying for both to be on a unlimited tariff.

Leanne_T · ‎19-12-2022

Hi @tbb1

Thanks for coming here.

Where did you purchase the Apple Watch?

Leanne.