Apple Watch Ultra 2 Help

[Chappy_4412]

Hi, can anybody shed some light on what to do please, I ordered the Apple Watch Ultra 2 on a paired plan 4gb data shared number with my phone so I can use it when out and about without carrying my phone, I received the watch today, set it all up, the watch prompted me to link a cellular plan, I logged into EE via the Apple Watch app and it is saying I need to pay £7pm for a paired plan? I also received a new SIM card, I tried that in my phone but it is a different number, I rang EE to start a return as it seems too complicated , but can anyone point me in the right direction to link it to my phone? 
thanks

[Chris_B]

@trial812 you shouldn’t be sent a new sim as the watch uses an eSIM.   It sounds like the watch tariff hasn’t been applied to your account correctly so is asking for the £7 per month payment.  You need to call customer services to get this resolved   

[trial812]

Thanks @Chris_B 

Call made. Initially was told I needed the SIM card then that was corrected after they referred to someone. 
So that’s going in the bin. 
Now just waiting to see what happens with a replaced virtual SIM. 

Hopefully this completes my trial by fire of moving to EE

[trial812]

And nope. Watch cannot make or receive calls unless the iPhone is on. 

Which was the primary reason for upgrading from my non cellular Apple Watch. 

This is all odd. 
1. took out EE SIM phone contract. EE promised 1 working day Port process. They scheduled it for a week away and didn’t tell me, and only a formal complaint resolved that. 
2. bought a watch/contract. EE said they’d deliver it to my existing delivery address. Then they chose to deliver it somewhere else without telling me. Then they did the same thing again after promising to do it properly th me next time. Formal complaint and hey presto one Watch 

3. then with the Watch they send a physical SIM and don’t set the eSIM up properly. And despite fixing that the Watch still can’t make calls or receive them. 

It feels like it’s actually a different company who’re doing all this, who aren’t familiar with the technology. I dunno. It’s just odd that every SINGLE step has been wrong.