The EE Community

Called to move home, switched from EE to BT - WANT TO CANCEL!

Hello,I've called EE today as I am moving home next month.The agent told me it's not possible to move my EE contract and put me on a  new 24 month BT contract. I had only 7 months remaining on my EE contract. I told her and she said she will leave a ...

Ported number, no incoming calls or SMS, unable to speak to anyone

Hi, At my wits end here, hope this is the right forum - i'm unable to receive calls and texts (specifically from short code SMS services) so unable to access many important services that use OTP.I ported from Smarty and it's been 1 week now. I can ma...

Breach of contract terms ? No TV for four weeks

I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...

EE ROW1 roaming add on

Hi,I’ve been offered an upgrade and am highly confused about my options regarding roaming. Here’s the situation as I understand it, from having researched this community.I’m currently on a 5G Smart SIM plan (£25) dated April 2022.I have the Roam Abro...

Billing

Price quoted till 2026 is not what my bill is now saying

Can it be fixed?

Voicemail query- After I’ve heard the message and select option 4 to receive a text with the number of the person who left the message, I get a text that has no details.

Contract

How do I find out when my contract ends

I have just bought an new Iphone and want to upgrade my contract.   The contract I am on at the moment finished in 2023 but for some reason when I click on sim only I get a message telling me that I am currently not allowed to upgrade.  Has anyone an...