Apple Music redeeming the free six months

LoveMachine616 · ‎21-01-2025

Hi - I took up EE’s offer of 6 mouths free on Apple Music, but all the system has sent me is a link to the app - Apple wants a code which I assume EE needs to provide but ringing 150 is no help at all. Any advice?

Alex_H · ‎21-01-2025

Hi @LoveMachine616,

Welcome to the EE Community

Once you open the verification link to the app, if you are on Wi-Fi Apple will need to send a 4 digit code via text to verify the subscription on your number, the text comes from Apple rather than ourselves. Is the mobile number showing correct on that page, and if you request to resend the code does nothing come through?

If you are having trouble receiving the verification text from Apple, try fully closing down the app and turning off your Wi-Fi so that you are on your data connection. Then load the link again as that will skip the code page and should then show the Your plan includes Apple Music page to complete setup.

Alex

View solution in original post

Alex_H · ‎21-01-2025

Hi @LoveMachine616,

Welcome to the EE Community

Once you open the verification link to the app, if you are on Wi-Fi Apple will need to send a 4 digit code via text to verify the subscription on your number, the text comes from Apple rather than ourselves. Is the mobile number showing correct on that page, and if you request to resend the code does nothing come through?

If you are having trouble receiving the verification text from Apple, try fully closing down the app and turning off your Wi-Fi so that you are on your data connection. Then load the link again as that will skip the code page and should then show the Your plan includes Apple Music page to complete setup.

Alex