AirPods Pro 3 order delayed

[PixieR]

Hi, I ordered the AirPods Pro 3 on the 1st of October to be added to my pay monthly bill which had an expected dispatch time of 7 days, checked the status again this morning and all it says now is “Sorry, your order is delayed. We’ll email you once it’s dispatched”

I specifically chose EE/this option because at checkout it said they’re “usually dispatched within 7 days”. Is there a problem with my order specifically or is there a delay/backlog? It’s quite disappointing and I’d really appreciate a timeframe if possible so I can decide whether to cancel and buy somewhere else.

Thanks 

[Ritu_D · Accepted solution]

Hi @PixieR 

Thanks for reaching out to us here on the community.

I could imagine you are eager to receive your new Air Pods and thank you for your patience too. I know this is not ideal and can understand how frustrating this must be. 

I'd recommend you Contact Us so we can take a look into your order. 

Thanks

Ritu