Make your house a smart home - with help from EE
by EE Community Team
EE Community Team

Power Bars – taking a power pause

EE Help

 

UPDATE (16/12/2015): IMPORTANT SAFETY ISSUE REGARDING EE POWER: PLEASE CLICK HERE


UPDATE 16/07/2015: Quick update everyone. The incredible thirst for Power Bars has continued and as a result our latest batch of has now run out. While we work on replenishing our stock levels, we’re pausing the issue of Power Bar codes from Friday 17th July. New ones are on their way and we’ll text you the moment they arrive. Don't worry, if you've already got a code you can still your text in-store.

 

ORIGINAL POST: We're delighted by the incredible response for Power Bars from our customers, with one million requests in just four days. We had five times more requests in the first 24 hours of the promotion than even the most popular smartphone launch in the UK and visits to store were up as much as 300% over the weekend.

While we fulfil the requests we’ve already taken, we're taking a short ‘power pause’ to replenish stock. More Power Bars are on their way for our second release at the end of June. If customers text in now, they will be advised to text back from 8am on June 24th – there will be no charge for these texts if no code is received.

For those that already have a code:
We are aware that some stores ran out of stock over the weekend due to the demand and are sorry for any inconvenience. In order to meet demand of the first million requests we’re moving around stock to our busiest stores, so your local store should have a Power Bar available this week. If you have a code, we have a Power Bar for you.

For those that have already received their Power Bar the in-store swap scheme is now up and running to ensure our customers stay powered up.

93 REPLIES
by Brilliant Contributor
Brilliant Contributor

Re: Power Bars – taking a power pause

Hello, and welcome,

 

Thank you for the update, glad to hear there will be some more in the future.Smiley HappySmiley Wink

by osbalda
Explorer

Re: Power Bars – taking a power pause

HI there I texted last week and received no code and tried again this morning and just received message saying goes try again in june. I feel cheated and frustrated
by Ezzy
Visitor

Re: Power Bars – taking a power pause

How do you send In a text
by Ral
Visitor

Re: Power Bars – taking a power pause

I've never used a power bar before i really would like to try one I can leave the charger at home for once I would like to buy one.
by Brilliant Contributor
Brilliant Contributor

Re: Power Bars – taking a power pause

You will all have to wait until June, read the post properly, the answer in the first post. Here is the link how to do the text,but wait until they are in stock again:

http://community.ee.co.uk/t5/EE-Community-Blog/EE-Power-A-free-power-bar-for-all-customers-with-unli...
by Haaris786
New Member

Re: Power Bars – taking a power pause

Who do we text
by Grand Master
Grand Master

Re: Power Bars – taking a power pause

Text Power to 365

But you will have to wait till EE get more power bars.
by martincwyoung
Visitor

Re: Power Bars – taking a power pause

Is it just me but if you are going to offer this to every ee customer , wouldn't it be a good idea to order in enough for everyone of your customers?
by Grand Master
Grand Master

Re: Power Bars – taking a power pause

Quote

" We had five times more requests in the first 24 hours of the promotion than even the most popular smartphone launch in the UK and visits to store were up as much as 300% over the weekend."

That's a lot or request and store visits up 300% how many should they have got ????
by mariaijsoe67
New Member

Re: Power Bars – taking a power pause

I got a code last Thursday at midday and I went first thing in the morning the next day.  My local store in Brentwood said it had ran out of stock and to come back Tuesday.  I have come back now and they say they have no stock and they don't know when they will have them,. Then, when challenged by other customers also wanting their power bars, they said "I can't magically produce one, so I'm sorry I can't help you".Very rude.  Someone suggested ordering them, and they said they cannot do that.  Great.  What are we supposed to do now?  I can't go  round EE shops looking for bars.  Any response from EE to this?

by SIMONB65 Valued Contributor
Valued Contributor

Re: Power Bars – taking a power pause

I think its staggering the number of these power bars that are now on Ebay when so many customers can't get hold of one

by Grand Master
Grand Master

Re: Power Bars – taking a power pause

But the thing is the people selling them have to return one after this promotion ends.
by lokesh221
New Member

Re: Power Bars – taking a power pause

Hi,

 

I have texted on 2nd April and have not received any code yet.

 

Thanks,
Lokesh

by foyezmiah
New Member

Re: Power Bars – taking a power pause

That's no good you should know how many customers you have so you should have been ready
by Grand Master
Grand Master

Re: Power Bars – taking a power pause

quote

" We had five times more requests in the first 24 hours of the promotion than even the most popular smartphone launch in the UK and visits to store were up as much as 300% over the weekend."


How many should they of got ?

How long is a piece of string
by Mohawk-1
Visitor

Re: Power Bars – taking a power pause

My local store has them in stock when I went in today so I sent a text only to receive a reply telling me to wait till 24th June.

They are in stock. Why should I have to wait till 24th of June to resend a text when they are in stock. I will guess that they will be out of stock on 24th June.

Well done EE great launch and great customer service with the power bar. (NOT).
by Unknownstarz
Explorer

Re: Power Bars – taking a power pause

Going to EE store tomorrow and hope they have it in stock. Got a code on friday, but i guess it first come first serve on codes.
by Unknownstarz
Explorer

Re: Power Bars – taking a power pause

It's because the stock ones are for all people who has codes. So all those 1millon. 

by natayah_m
New Member

Re: Power Bars – taking a power pause

I had a code within the first few days of the release, went in 2 days after I recived my code and none there until June!
I weren't exactly happy as I really needed one too. Hope I get one this time! Glad there's more!!
Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions