getting through

fradgoff
Investigator
Investigator

‎29-10-2022 06:06 PM

I have a middle range Samsung Galaxy phone- this phone is only a few months old . I dialled a company yesterday.  The company said press one for this, press two for that and so on, but when I did this on the normal phone keypad which I assume is what I need to use, nothing happened. Am I missing a trick?

 

 

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3 REPLIES 3
fradgoff
Investigator
Investigator

‎29-10-2022 06:13 PM

No response on keypad when trying to  access a company's menu when pressing a digit to get through to correct department

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Chris_B
EE Community Star
EE Community Star
In response to fradgoff

‎29-10-2022 07:39 PM

@fradgoff  Sound like that company system at fault as you can test this by calling EE on 150 and using the same technique will put you through to what ever you select.   Try it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎30-10-2022 08:56 AM

This is a bit of an old Samsung help page, but could you try the steps on there to turn on 'Dialling Keypad Tones', @fradgoff?

Chris

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