Community Activity

Travel pass cant be added

Hi my daughter's number is on my account so i I can normally manage gifting data etc. We are in the US, when we landed we both received a text about adding the travel pass. I added it to my account, when I click on the text she received, it takes me ...

Termination Charge Scam

I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...

Dave4813 by Investigator
  • 315 Views
  • 18 replies
  • 7 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 481 Views
  • 9 replies
  • 4 Helpful

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

ben_flugel by Established Contributor
  • 339 Views
  • 25 replies
  • 5 Helpful

Full Fibre - 900mbps - Smart Hub Pro - PS5 performance

Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get  a decent spe...

Cambb69 by Investigator
  • 1394 Views
  • 18 replies
  • 3 Helpful

Discovery + - Schedule missing from Sports

Just been setting up my EE TV and when logged in to the Discovery + App and going on to Sports, I don't have an option to see the schedule of what is on when, as I do on my both my phone and iPad. My access is via my EE mobile account as my extra. An...

SSL errors on websites since changing to EE

While with BT I could acces https://www.playnewz.com/Its related to an old FPS online game I have played for years.Since changing to EE the site throws SSL errors on connecting.The site admins say the website is configured correctly and that my ISP m...

somuniq by Visitor
  • 12 Views
  • 0 replies
  • 0 Helpful

Insurance claim

My phone is damaged and won't work - can't find the insurance claim on my profile - need to get a replacement asap - can someone help

SIM card purchased at airport NOT WORKING

Hello everyone, I have purchased Prepaid SIM card with 30GB and unlimited minutes and texts for 25£ at the Heathrow airport vending machineI have inserted it on my iPhone to make a UK call or send message in order to make it activated, however, could...

Roaming

Before I begin Roaming is not a location.  I have never had any help with EE.  I Ami n the states and before I left the UK I spoke to EE and was told that I have to turn my phone off turn it on and select what package I want i.e. 1 day 1 week and so ...

katiejay1 by Investigator
  • 200 Views
  • 7 replies
  • 4 Helpful