Upgrade

APS1
Contributor
Contributor

‎18-06-2023 12:11 AM

I just upgraded early & payed nearly £500 upfront. The money's gone from my account. The system crashed & when logging back in there's no record of my upgrade. It just gives me the same process & wants to take the same amount again. Does anyone know what I can do? 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎18-06-2023 07:49 AM

@APS1   You call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎18-06-2023 08:54 AM

Hi @APS1 

Thanks for coming here. 

Did you receive a confirmation email for the order? 

Thanks 🙂

Leanne.

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APS1
Contributor
Contributor
In response to Leanne_T

‎18-06-2023 09:00 AM

Not yet, but I've just spoken to customer services and they are trying to sort it out 

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APS1
Contributor
Contributor
In response to Chris_B

‎18-06-2023 09:01 AM

Many thanks for your advice. Have done & they'll sort it out 

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Leanne_T
EE Community Support Team
In response to APS1

‎18-06-2023 09:05 AM

Thanks for letting me know @APS1 

Leanne 🙂

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