Unlocking Galaxy S10

[Bogart99]

Entering phones IMEI and keep getting following message 

Sorry, something went wrong on our end. Please enter your IMEI again or come back later

Have come back later same result.

[Chris_B]

@Bogart99  Then call customer services and request the unlock over the phone.  

[Bogart99]

Hi

Just tried that after getting to the unlock section  told details of doing online, which I know. Then its press one to hear again

otherwise goodbye!

[James_B]

Have you tested your device with another SIM to check if it is locked @Bogart99?

James

[Bogart99]

Yes is locked.

[James_B · Accepted solution]

Could you try a different web browser and let me know if you see the same error message @Bogart99?

Thanks

James

[Bogart99]

Hi

Very strange, well to my mind. Tried it on Firefox and it worked whereas Chrome did not. 

Using Firefox opened with a completely different page.

Many thanks.

[James_B]

No problem @Bogart99 

Glad you got it sorted. 🙂

James

[Bogart99]

Maybe EE could put this info on the unlocking page would maybe help others in this situation

Regards

Bogart99

[James_B]

Hi @Bogart99,

I've checked and I'm able to use the form in Chrome.

It may be that your browser is out of date or has an incompatible plugin installed.

James