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Unable to receive some messages or get messages late

Elliot39
Investigator
Investigator

I am able to send messages to people and the person receiving my messages gets them on time however when they send a message to me I don't get it or I get it a few hours late. Why is this?

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

Is there any pattern to the delayed receipt? Messages from a particular network, for example?

If you send a text to yourself, do you receive it within 30 seconds or so?

No pattern it ranges from seconds to hours and it's getting to days now

bristolian
EE Community Star
EE Community Star

If you send a text to yourself, do you receive it within 30 seconds or so?

No. Sometimes I get it hours later. It's getting to the point where it's almost been a day 

Alex_H
EE Community Support Team

Hi @Elliot39,

Welcome to the EE Community

Sometimes a delayed messages issue can be resolved by resetting your connection to the EE network. To do that you first would do a manual network search, then tap to join a network other than EE. Then once disconnected from EE leave it a few minutes on the other network before searching again and joining back to EE. 

Afterwards you can set network selection back to automatic. Worth giving it a try and then testing a text. If you are unsure how to do the network search if you let me know the model of phone you have I can let you know.

Alex