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Unable to connect.

Michael4658
Valued Contributor
Valued Contributor

‎03-04-2025 04:38 PM

It is getting impossible to connect an XTU MR03  camera to full fibre 100mb I have tried next to the router and away from the router and cancel the 5gh only the 2.4gh on main& compatible.

On a samsug A15

cloudedge.

Thinking of changing my broadband once my contract runs out.

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎03-04-2025 05:37 PM - edited ‎03-04-2025 05:38 PM

Hi @Michael4658 

Has your password or SSID any special characters. This is likely your problem.

Try setting up a guest network with a simple name and password, then try again at 2.4.

Thanks 



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0 Helpful
Michael4658
Valued Contributor
Valued Contributor
In response to Northerner

‎03-04-2025 08:25 PM

HI. No my router password and ssid have no special cartes.

How many devices can you cannet to full fibre 100.




Michael
0 Helpful
Christopher_G
EE Community Support Team
In response to Michael4658

‎04-04-2025 09:56 AM

Hi @Michael4658 

I'm pretty sure you can connect up to 64 devices. What happens when you try to connect it?

Chris

0 Helpful
Michael4658
Valued Contributor
Valued Contributor
In response to Christopher_G

‎04-04-2025 03:46 PM

Hi just keeps coming up device not found.

 

Michael 

0 Helpful
Christopher_G
EE Community Support Team

‎04-04-2025 03:52 PM

Could you try restarting the camera and the router and try it again please, @Michael4658?

Please make sure the camera is in close proximity to the router too.

Chris

0 Helpful