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Stolen Phone

DA42
Explorer

‎26-11-2022 01:16 AM

My Dad's phone got stolen but he doesn't have insurance what can I do? Does he have to pay to get a replacement?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-11-2022 02:09 AM

That's what insurance is for.

You need to call CS to report the loss & they will block it & send you a replacement SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎26-11-2022 07:18 AM - edited ‎26-11-2022 07:18 AM

Hi @DA42

Thanks for coming here. 

If he has no insurance, he will need to purchase a new phone. Please follow @XRaySpeX advice and call us to get the SIM and phone blocked. 

Your dad can call us on 0800 079 8586 from any phone. 

Leanne 🙂