Sound problems

[Beccylucy]

I have just got my new Samsung s23 FE 

My volume keeps going in and out when I'm on a call/facetime and my mom says when I'm on facetime she can't hear me well either it goes in and out can anyone help me as I don't really want to be trying to sort out another phone as I do like this one. 

[Katie_B]

Good morning @Beccylucy. 

Thanks for coming here. 

I'm glad to hear you are enjoying your new phone.

When you have a moment please give us a call on 150. 

Our customer care team will do all they can to help get this resolved for you. 

Katie