Smart watch sim

[Sihall87]

Hey I recently got my new Samsung watch. I was also sent a sim ages ago.. do I have to put the sim into the watch if so where?. 

[Sihall87]

I can't seem to find that option with needing a QR code

[Leanne_T]

Hi @Sihall87

Can you try the below and see if this activates the data plan for you? 

• Open the Galaxy Wearable app on your Samsung phone

• Select Mobile network

• Select Next

• Log in using your My EE login details

• Select the EE Smart Watch plan and agree to the Terms and conditions

• Follow the instructions on your phone to complete the set up, your phone will notify you when your mobile connection is setup
  
  Please allow up to 4 hours for your data plan to activate and show on your device.

Leanne.

[Sihall87]

Where do I find that? This is what comes up when I go into wearable 

[Leanne_T]

Thanks @Sihall87

Where did you purchase the watch? 

Did you get an option during set up to set up a mobile data plan? 

Leanne.

[Sihall87]

It was a promotion with my new ee contract 

[Leanne_T]

Hi @Sihall87

Did you claim for the watch on the Samsung website or do you pay monthly for the watch? 

Leanne.

[Sihall87]

1. Samsung website

[Leanne_T]

Thanks @Sihall87

The Samsung Watch you claimed on the Samsung website is the Bluetooth model this won't connect to cellular, this is why the add data plan is not showing. 

Leanne.

[Sihall87]

So does this not have the facility to do this?. If so why did EE supply a additional sim when doing my upgrade stating this is for the watch 

[Leanne_T]

Hi @Sihall87

To check why a SIM was sent when you upgraded, please give us a call on 150 and the team can certainly look into this for you. 

Leanne.