Samsung Update October 2nd Massive Problems

[Gus1860]

I updated my S25 Edge this morning.

Now I have no mobile data and cannot make calls.

[Northerner]

Hi @Gus1860 

• Run device care and then restart your device.
• Make sure mobile data is active.
• You might need to boot into recovery mode and clear the cache.

Can you confirm your device was purchased from EE and that you're in the UK.

Does your SIM work in another device.

Thanks 

[bristolian]

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@Gus1860 wrote:

I have no mobile data and cannot make calls.

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Does your phone show network coverage?

[Rach_H]

Hi @Gus1860,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your phone. I'd certainly recommend following the steps recommended above by @Northerner and checking your coverage as @bristolian has suggested.

If you aren't currently showing service our Network Status Checker will show if there is any work being carried out nearby which may be impacting you.

Rach

[Gus1860]

Hi thank you for the reply. 

The problem was solved this morning. EE had blacklisted my account in error and didn't have the courtesy to inform me.

[Ali_A]

Thanks for keeping us updated with this @Gus1860 

Glad to hear its been corrected and you're up and running again. 

Ali