S22 not updating (security)

Dhjpaisley
Explorer

‎04-09-2023 07:52 AM

Hello, I have the S22U and the last security update it has taken was October 2022. This is concerning. I have a ticket out with Samsung via the internal querying system and have dealt with Samsung UK via FB messenger but have yet to get a satisfactory resolution. My wife also has the S22U on EE and her last patch was 30 Aug 2023. The message on my phone is that it us up to date, quite obviously it is not. All suggestions received will be welcomed, before I contact EE direct. Certainly, currently, heading back to Apple once this phone is upgradeable. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎04-09-2023 08:30 AM

Hi @Dhjpaisley 

Type *#1234# into the keypad and post the three sets of code. 

Also try booting into safe mode and clearing the system cache. You could also try backing up and factory reset.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Dhjpaisley
Explorer
In response to Northerner

‎04-09-2023 12:17 PM

Here it is.
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Schockwave
EE Community Star
EE Community Star
In response to Dhjpaisley

‎04-09-2023 02:10 PM

@Dhjpaisley , you have not posted the code as suggested by @Northerner .

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.