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[Tony020]

I received a pair of ar glasses yesterday, and they simply dont power up,im gutted,whats my next step do i need to call someone or return them to a shop?

[Tony020]

I received a pair of ar glasses yesterday, and they simply dont power up,im gutted,whats my next step do i need to call someone or return them to a shop?

[BrendonH]

You need to call EE up and explain they arrived faulty. They will give you your next steps.

You can't just take them into a store if you didn't purchase them from a store.

[Leanne_T]

Hi there @Tony020

I'm sorry to hear this. 

As @BrendonH has advised, please give us a call on 150 and the team will help you with this. 

Thanks 🙂

Leanne.