Phone suddenly losing signal - Huawei P30

[LDAVIE8]

Good morning,

I'm not sure whether this is a phone or network issue, so apologies if it's in the wrong place.

Over the past few days my phone has been intermittenly and suddenly losing signal. The signal drops to Emergency calls only. When I restart the phone the signal comes back for anything between a few minutes and a few hours.

I've tried taking out the sim card and it doesn't look damaged, but i've ordered a replacement just in case.

Does anyone have any ideas how I can fix this issue?

Many thanks

Lee

[LDAVIE8]

Hi Leanne,

No my wife's sim card seems to be working fine.

Of course it's hard to tell for sure because the problem is intermittent, but it worked for a few hours without any issues.

Many thanks

Lee

[James_B]

Was that with your wife's SIM in your phone @LDAVIE8?

James

[LDAVIE8]

Hello,

Yes we've tried my wife's sim in my phone, and my phone in hers.

My wife's sim card worked fine for a few hours in my phone,

however my sim did not work in hers at all.

My sim works intermittently in my phone, sometimes resetting the phone brings the signal back, but only for very short periods, anywhere from a few minutes to a few hours.

Many thanks

Lee

[James_B]

Hi @LDAVIE8,

I'd recommend getting back in touch with Technical Support so the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James