Online chat function

EE24
Investigator
Investigator

‎05-08-2022 09:30 AM

Start Conversation isn't showing and I want to report my phone lost as at 4 August 2022 about 22:00pm!

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎05-08-2022 10:00 AM - edited ‎05-08-2022 10:00 AM

Hi there @EE24

 

Thanks for coming here. 

 

To report the phone as lost, you would need to call us on +44 7953966250.

 

Our Mobile Care team will block the phone and SIM card and they can also send you a replacement SIM with the same number.

 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

 

Leanne 🙂

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EE24
Investigator
Investigator
In response to Leanne_T

‎05-08-2022 10:11 AM

Thank you Leanne but I don't have access to another phone at the moment so please can you report so there is a block my phone, please, thank you.

0 Helpful
Leanne_T
EE Community Support Team
In response to EE24

‎05-08-2022 10:21 AM

Hi @EE24

 

Sorry we have no account access on the community to block the phone.

 

You can find ways to contact us on our get in touch page. 

 

Leanne.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to EE24

‎05-08-2022 11:34 AM

@EE24 , if you have something like Skype, there is a free number you can ring, by clicking on the contact EE at the top of this page.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
EE24
Investigator
Investigator
In response to Schockwave

‎05-08-2022 11:14 PM

Thanks Schockwave for that suggestion 👍

Schockwave
EE Community Star
EE Community Star
In response to EE24

‎06-08-2022 09:45 AM

@EE24 , you are welcome, glad I was able to help, thank you for coming back.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.