New phone

[Stobartpeter47]

The phone was coming yesterday and it didn’t come I was told my address didn’t have my flat number so I called ee and they said I should be getting it in a couple of days but DPD has sent it back to you guys 

[James_B · Accepted solution]

Hi @Stobartpeter47,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been returned by the courier. Please get in touch with Customer Care so the team can arrange a replacement order.

Thanks

James